Postage and Packaging UK

We offer free P&P on orders over £100. Orders under £100 cost just £5, irrespective of how many items you order or the size of the package. All orders are sent by Royal Mail 24-hour Special Delivery for qualifying UK areas, or a similar service for remote areas. Packages will require a signature on delivery and are insured. Our jewellery items are attractively presented in specially made jute bags attached to a bookmark of the Callanish Stones.

International Postage and Packaging

We offer free P&P on orders over £100. Orders under £100 cost just £6.50 to all interneational destinations, irrespective of how many items you order or the size of the package. All orders are sent by International Signed For. Packages will require a signature on delivery. Our jewellery items are attractively presented in specially made jute bags attached to a bookmark of the Callanish Stonees.

Item Availability

Most of our items are in stock or available within 1-2 working days. Any delays over a day or two will be notified to you by email and you will be able to cancel the order if necessary. If you need an item by a specific date, please contact us on 01851 702202.  Alternatively, please do not hesitate to contact us on customerservice@bellejewellery.co.uk before placing an order and we will check the current availability of any given item. 

While all of our items are readily available, occasionally there may be delays, especially at the Christmas period or where a ring in a specific size is unavailable. One of our staff will email you within one working day should the estimated delivery time be delayed by more than a day or two, and will proceed with the order as normal or cancel and refund all money should you wish to do so. We believe in good customer service and will always keep you informed.

Delivery Times

Items are usually dispatched the same or next working day, but may take up to 10 working days. Deliveries are not made on Sundays.
We dispatch all orders as soon as possible, but if you are in urgent need of an item or need it for a specific day, please email us on schau@hotmail.co.uk and we will do our best to meet your requirements.

Returns Policy

Our returns policy is governed by our Terms and Conditions.

You can return items in their original condition within 14 calendar days of receipt of the item(s) for a replacement or a full refund less the P&P costs that you paid (i.e. nothing if the item was over £100) and/or gift wrapping costs.

You should include the original packaging or you may be liable to a £5.00 charge.

For hygiene reasons, pierced earrings or sets containing pierced earrings are non-returnable. Personalized items are also non-returnable.

Should you wish to return an item, please securely re-package the item to minimise the risk of damage in the post. We would also appreciate it if you would email us on schau@hotmail.co.uk to let us know to expect the item, so that we can process the refund quickly. Proof of posting should be obtained when returning an item.

All items should be returned to:
Callanish Jewellery
38 Point Street
Stornoway
Isle of Lewis
HS1 2XF

We will refund the purchase price to you as soon as possible, normally the same day that we receive the item. One of our staff will email you to keep you informed as to the status of the return.